Shipping & Delivery
LAST UPDATED — JUNE 2026
Okuno ships worldwide from our fulfilment partner in the Netherlands. Below you will find all the information about processing times, costs and delivery options.
Order processing
Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. Once your order has shipped, you will receive a confirmation email with a tracking number.
Delivery times
Estimated delivery times once dispatched:
| Region | Delivery Time |
|---|---|
| Netherlands | 2 – 3 business days |
| Belgium, Germany, Luxembourg | 3 – 4 business days |
| Rest of EU | 4 – 6 business days |
| United Kingdom | 5 – 7 business days |
| United States & Canada | 7 – 10 business days |
| Rest of the world | 10 – 14 business days |
Delivery times are estimates and not guaranteed. They begin once the order has been dispatched, not at the moment of purchase.
Shipping costs
Shipping costs are calculated at checkout based on destination and order weight. Free standard shipping within the EU on orders over €100.
| Region | Standard Shipping |
|---|---|
| Netherlands | €4.95 |
| Belgium, Germany, Luxembourg | €7.95 |
| Rest of EU | €12.95 |
| United Kingdom | €15.95 |
| United States & Canada | €24.95 |
| Rest of the world | €29.95 |
Indicative pricing. Final shipping cost is displayed at checkout based on your destination and order weight.
Tracking
Once your order ships, you will receive a tracking link by email. Tracking may take up to 24 hours to activate after dispatch.
Customs & import fees
Within the EU: all taxes and duties are included in the price you pay at checkout.
Outside the EU: orders may be subject to customs duties, import taxes and handling fees charged by the destination country. These costs are the responsibility of the customer and are not included in the order total.
Delivery address
Please double-check your shipping address before placing your order. Once an order has been processed, we cannot change the delivery address. If you notice an error within 2 hours of placing your order, email orders@okuno.world and we will do our best to update it.
Missing or delayed packages
If your tracking has not updated in 5 business days, or your package is significantly delayed, email orders@okuno.world with your order number. If a package is declared lost by the carrier, we will offer a replacement or a full refund.
Contact
Questions about your shipment? Email orders@okuno.world with your order number and we will respond within one business day.