Add items to your bag, proceed to checkout and complete your details. You will receive an order confirmation by email within minutes.

Orders can usually be changed or cancelled within 2 hours of placement, before they are passed to our fulfilment partner. Email orders@okuno.world with your order number as soon as possible. Once
dispatched, changes are no longer possible.

iDEAL, Bancontact, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna and
PayPal. All payments are processed securely through our payment providers.

Check your spam folder first. If you still cannot find it, email orders@okuno.world with the name and email used at checkout. We will resend it within one business day.

No. You can check out as a guest. Creating an account makes it easier to track orders and access your history.

We ship worldwide. Most orders within the EU arrive within 3 to 5 business days.

Orders are processed within 1 to 2 business days. Standard delivery within the Netherlands and EU takes 3 to 5 business days. International shipping takes 7 to 14 business days.

Shipping costs are calculated at checkout based on your destination and order weight. Orders above €100 within the EU ship free of charge. See the Shipping page for full pricing.

Yes. Once your order ships, you will receive a tracking link by email.

Orders within the EU include all taxes and duties. For deliveries outside the EU, customs fees may apply and are the responsibility of the customer.

You have 14 days from delivery to request a return. Items must be unworn, unwashed and in original condition with all tags attached. See the Returns page for the full policy.

Email returns@okuno.world with your order number and the items you would like to return. We will send you a return address and instructions within one business day.

Return shipping is paid by the customer, unless the item is faulty or incorrectly sent. We recommend using a tracked carrier.

Once we receive and inspect your return, refunds are processed within 5 to 7 business days. Depending on your bank, it may take a further 2 to 5 days for the funds to appear.

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the size or colour you prefer.

Yes, unless marked as Final Sale on the product page. Final Sale items are clearly indicated before purchase.

For hygiene reasons, socks cannot be returned once the seal or original packaging has been opened.

Our pieces are designed with a relaxed, comfortable fit. Most styles are true to size. Oversized fits are noted on the product page. If you are between sizes, size up for a more relaxed fit or down for a fitted look.

Full garment measurements are available on the Size Guide page. Each product page also links to the relevant size chart.

Return it within 14 days for a refund. See Returns for full details.

Wash inside out on a cold cycle (30°C or below). Do not tumble dry. Reshape and dry flat to keep the fit. Iron on a low setting if needed, avoiding direct contact with prints or embroidery. Proper care helps each
piece stay with you longer.

Always turn the garment inside out before washing. Avoid bleach, fabric softeners and harsh detergents. These can shorten the life of prints and embroidery.

Click 'Forgot Password' on the login page and enter your email. You will receive a reset link within minutes.

Log in to your account and update your information under Account Settings. For email changes, contact support@okuno.world.

Email privacy@okuno.world for any data requests under GDPR. We respond within 30 days.

Okuno is a brand for people who choose their own pace. We design thoughtfully made clothing and objects for everyday life — inspired by culture, exploration and the rhythm of daily moments.

Our products are designed in the Netherlands and produced with selected manufacturing partners in China, chosen for care and quality.

Not yet. Okuno is currently available exclusively online at okuno.world.

For press, wholesale or collaboration enquiries, email press@okuno.world or wholesale@okuno.world.

Subscribe at the bottom of any page for early access to small drops, product stories and occasional notes
on culture, movement and living at your own pace.

If you cannot find your answer above, we are happy to help. Email support@okuno.world and we will
respond within one business day.